Privacy Policy

2. Information We Collect

We collect the following personal information from you:

• Names
• Email Address
• Address
• Phone Number

This information may be collected through forms, user accounts, and cookies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Account Creation: To create and manage user accounts.
• Newsletter: To send you newsletters and updates about our services.
• Analytics: To analyze how our website is used and to improve user experience.
• Communication: To respond to your inquiries and provide customer support.
• Marketing: To send promotional emails and offers that may interest you.

4. Embedded Content

Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below are the services we use:

• Facebook: The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.

• Twitter: We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.

• YouTube: We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. Your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

5. Information Sharing

We do not share your personal data with third parties, except for the following:

• Payment Processors
• Email Services
• Analytics Tools

These service providers are carefully selected and bound by strict confidentiality agreements to protect your data.

6. Data Security

We take the security of your personal data seriously. Our website is hosted by a reputable hosting company and protected with industry-standard encryption to prevent unauthorized access or disclosure.

Security Measures:

• We use the SSL/HTTPS protocol throughout our site, which encrypts user communications with the servers, ensuring that personally identifiable information is not captured or hijacked by third parties without authorization.

Data Breach Procedures:

• In the unlikely event of a data breach, system administrators will immediately take all necessary steps to ensure system integrity. Affected users will be notified via email within 72 hours of discovering the breach, and we will report the breach to the relevant data protection authority, where applicable. Immediate actions will be taken to contain the breach and mitigate any risks to your data.

7. Your Rights and Data Retention

You have the right to:

• Access your personal data.
• Correct any inaccuracies in your data.
• Request deletion of your data.
• Opt-out of receiving communications from us.

To exercise any of these rights, please email our customer service team at connect@infinitememoir.com. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements.

Who Has Access To Your Data

If you are not a registered client on our site, there is no personal information we can retain or view regarding you.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our support team when they need to access your account information to provide assistance.

How Long We Retain Your Data

When you submit a support ticket or a comment, its metadata is retained until you tell us to remove it. We use this data to recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you interact with our site, allowing us to personalize content and improve user experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Children’s Privacy

We do not knowingly collect personal information from minors. Our website is intended for use by individuals aged 18 and over. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will promptly delete such information.

10. International Data Transfers

Currently, we operate only within the local jurisdiction and do not transfer data internationally. All data processing is conducted locally, ensuring compliance with applicable data protection laws.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our customer service team at connect@infinitememoir.com.

12. Opting Out and Data Deletion

You can opt out of communications, request data deletion, or adjust your communication preferences by emailing us at connect@infinitememoir.com. We will process your request promptly and confirm any changes.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page, and, where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we protect your information.